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Welcome to the Enterprise Learning! Blog

Welcome to the Elearning and Government Elearning group blog. We post the latest professional news and reviews that we have seen, heard, or read related to enterprise learning. In doing so we will always cite, and where possible provide a link to, the original source, and we encourage you to follow those links and see the original sources first hand.

Our award-winning editorial team posts original content from interviews with industry analysts, experts, and practitioners and provide commentary on the state of enterprise learning and emerging trends. As well, we have posts from thought leaders on enterprise learning and public sector learning. We invite you to comment and share.

Jerry Roche

From the standpoint of a magazine that’s always talking and writing about the latest trends in corporate learning/training, it came as a bit of a surprise to us when we tallied the results of this year’s survey of readers.

You would think that social learning (of which mobile learning or m-learning is a part) would be the number one choice among learning professionals for passing on and exchanging corporate knowledge, especially those organizations that have an employee population that travels a lot. But according to our research, fully 40 percent of all training hours are conducted via the traditional instructor-led classroom scenario. E-learning or online methods are certainly competitive with 34 percent of all training hours, and blended learning (traditional ILT plus online training) is also popular with 22 percent of all hours.

Yet those online e-learning numbers are a far cry from what they could — and probably should — be. For all the talk among learning professionals about cutting-edge methodology and technology, those online numbers appear to be lagging.

Perhaps it’s because there’s not a good way to measure how much time employees actually are spending in online training, especially if the learning is self-paced. After all, managers can only take the word of their employees, and it’s only natural to suspect that at least some of that time on line is surfing the Web or not otherwise taking advantage of available training modules.

To hear industry suppliers/vendors talk, virtual classrooms, online meetings and informal social learning are taking off — or at least poised to take off — in popularity. But our most current numbers belie that supposition. Just 25 percent of training hours are self-paced, 19 percent in virtual classrooms or online meetings, and just 10 percent given to social learning. We obviously want to believe our vendors, so we’re assuming that the numbers just haven’t caught up to the actual trends yet. Maybe next year.

For government (including education) and non-profit organizations, the numbers aren’t much different: 41 percent ILT, 33 percent e-learning or online, 23 percent blended learning. And those numbers, too, are somewhat surprising, given the heavy investment that government has been making in telework and information technology.

Certainly, some progressive organizations are making speedy, significant inroads when it comes to e-learning, among them members of our Learning! 100, including Scripps Health, the American Heart Association, the U.S. Department of Defense (especially the Defense Acquisition University), Verizon and others. As their stories are circulated throughout the industry, our hope is that progressive learning methodology — including all e-learning modes — plays a larger and larger role in the overall learning philosophy of more organizations.

To read our original annual research, check out the April/May issue of Elearning! or Government Elearning! magazine. If you don’t get a copy in the mail, the online version is available at http://elmezine.epubxp.com/title/12078.

To find out more about the Learning! 100, visit the website http://2elearning.com/l100/.

Jerry Roche

One of the special challenges with which learning professionals must cope on a regular basis is whether their departments first serve the individual or the corporation. The trick is convincing corporate managers that serving the employee is best for the corporation in the long run, and convincing employees that serving the corporation is best for them individually in the long run.

A slippery slope, that.

Yet there are certain aspects of a successful corporate culture that serve everyone, top to bottom, well. Here are some:

Communication. All kinds of information must flow both ways, up and down the corporate hierarchy. While goals and objectives must be dictated from the top, employees can play an important role in determining how they can best (most efficiently and effectively) be achieved.

Appreciation. If lines of communication do flow both ways, there are opportunities for each group (employers and employees) to indicate their mutual admiration, respect and appreciation. (The whole concept has something to do with esteem and belonging as they relate to Maslow’s Hierarchy of Needs, I believe.)

Collaboration. Best encapsulated by the concept of “work together, play together.” Each employee is valued and considered critical to the organization’s success in delivering its shared vision and mission.

Trust. Like a successful marriage, each party must not be afraid that the other will ever, in no way, betray the other. In companies with less than stellar employer-employee relations, this aspect of corporate culture is perhaps the most difficult to attain. A good way to start building that elusive trust is nurturing talent by giving each employee an opportunity to grow, learn, develop skills and pursue goals that will have a direct, positive effect on the entire organization’s success.

It goes without saying that the learning/training department plays a huge role in determining the success of any organization, especially with advancements in learning and talent management systems that incorporate social media. Social methods for sharing information, connecting with others, and liking/rating content have become familiar ways for people to interact online. Organizations use a variety of tools and platforms ranging from intranets to document management and workflow solutions. These initiatives can serve to break down traditional barriers of time, space and functional silos while fostering new levels of productivity at all organizational levels.

Appropriately deployed — especially by learning professionals — social technologies can empower employees and managers alike to engage in purpose-driven communities, fostering the collaboration around work teams, specific topics, and/or departments. That, in turn, can bring the potential of a well-conceived corporate culture to life.

But it ain’t easy, is it?

Jerry Roche

Dr. Beverly Kaye, founder and co-CEO of Career Systems International, thinks that career development is a powerful and under-utilized lever to motivate employees.

She does not believe that IQ alone is a driver in individual success. In that regard, she’s not alone among learning professionals. But she does clarify in a unique way: “It’s FQ (fluidity quotient) and AQ (adversity quotient). It’s much more than just smarts that makes a success.”

Put more succinctly, she believes that people who can survive bad things happening to them and who are adaptible are those whose careers have the potential to really take off.

On the other hand, she says that five “immobilizing myths” (what we call excuses) are walls to personal success:

>> “I don’t have time.”

>> “We’ve got to protect the status quo.”

>> “It’s not my job.”

>> “When you have big expectations, you have big disappointments.”

>> “It’s only for high-potentials, not me.”

She believes that individuals must learn how to “own” their careers, but not in isolation and not without a framework within which to work.

One of the things that people — especially millennials — can do to advance their careers is a simple one: be curious.

“Curiosity is a priority,” Kaye says. “You cannot fake it. You might not have all the answers, but what’s not negotiable is that you have the questions. The greatest sign of respect is when a person is curious about what another person says. The more expert we become, the more we lose our apprentice mentality.”

Also, career-minded people must say good-bye to the so-called “career ladder,” an artifact of the “Mad Men” era.

“Onward and upward have to be replaced with forward and toward,” she concludes. “A learning event alone does not a marriage make. You must learn, apply and talk about it; they are opportunities for managers to capture a few minutes and learn more about the situation. It’s a sign of respect, and millennials are crying for it. These opportunities are a chance to spark something: reflection, insight, commitment, or action.”

Joe DiDonato

109169145During John Moxley’s webinar on how he created mobile learning at Cricket Communications, I mentioned some statistics that I uncovered on mobile device usage while preparing for a recent article that I wrote for our magazine.  We had several people send us emails asking for those statistics so that they could incorporate them into their mobile learning strategies.  The statistics that I mentioned were comparing mobile in our world, but because many of our readers also market their courses, I’ve included the other statistics that I found.  The source is from presentations on mobile by KPCB, Slideshare, mobile text vendors, as well as many articles.  Please use a margin of error, as the statistics were not gathered directly by our magazine.  Here they are:

  1. 6% of Americans have a Twitter account;
  2. 33% of Americans have a Facebook account;
  3. 37% of Americans actively use email;
  4. 92% of Americans have a cell phone;
  5. 98% of those cell phones are text-enabled;
  6. 97% of text messages are opened;
  7. 95% of those opened text messages are read within 5 minutes of delivery;
  8. 70% of consumers [read: students in our case] prefer to receive information & offers by text;
  9. 30% of coupon recipients redeem mobile offers;
  10. 15% of consumers admit to spending more on a specific brand based on mobile marketing;
  11. 33% of Americans acknowledged using a mobile coupon within the past month; and
  12. The average ROI with mobile marketing is $10 for every $1 spent.

There you have it, and if any of you would like to add to the list or challenge some of these, please do so.  That’s what these group discussions are all about.

Joe DiDonato

LearnDash ImageTechnological advancements are causing us to re-define how it is we learn, measure learning, and even ultimately administer training across a variety of industries.  As these technological advancements become mainstream, they are quickly becoming the expectation, so that enterprises can better service the needs of their employees.

The opportunities available in this space are also attracting many entrepreneurs.  With expected growth in the LMS industry projected by us to be 10.4%, or more than $1.8 billion dollars from 2012-2013, you can see the attraction.  This is good news for everyone, as there are now many options coming onto the market again, while others are consolidating through mergers and acquisitions.

In looking through many of these advancements, I think there are three emerging trends that we need to pay attention to in our decision process:

  1. Learning is open – and now the source code is too.  Back when the LMS industry started taking off, the source code was always proprietary, and in many cases, difficult to integrate with other technologies and applications.  Open source more easily allows an LMS to evolve to fit specific needs, as requirements change.   Features can easily be added, reduced, molded, modified, and tweaked to the specific audience and their enterprise’s goals.
  2. Supported by Mobile devices.  In the late 90s, eLearning generally meant sitting at your desktop computer, clicking “next”, and passing a final quiz.   The mass production of laptop computers brought about the first idea of mobile learning, and now smartphones and tablet devices have opened up even more possibilities.  As I pointed out in our magazine, by 2015 mobile will be the predominant delivery modality for learning.  People are busy, but they are always connected. The newer LMS’s assist by enabling everyone to take their training anyplace, anytime, or anywhere. And best of all, the TinCan API allows us to effectively gather metrics on this mobile learning.
  3. Adapts quickly to organizational needs or goals. Sometimes companies need to quickly pivot and go in another strategic direction, and so do their support systems.  LMSs that require support calls to add functionality, change layout, swap out content, and so on are not as flexible as some of the newer entries.  Adding functionality, changing branding, and the like are now becoming easier.

You will find that many LMS offerings are starting to contain these characteristics.  One that caught my eye that incorporates these emerging trends was a relative newcomer LearnDash.  I literally did a “double-take” when I found out that it was built on top of the [open-source] WordPress platform.   It never dawned on me that WordPress could be a software platform.  We would love to hear your thoughts on that particular direction.

As always, my caution is to always prioritize the most important features you need, and then base your search on those requirements.  There is always more to a choice than just technology, but with all of the changes on the horizon, technology shouldn’t be taken for granted.  Whatever you choose, ensure that it is well supported and committed to continuous improvement.

Joe DiDonato

Alan ToddMeet Alan Todd – one of the brightest people I’ve ever met, and if you attended ELCE 2011, you know that the world of LMS owes a lot of their success to his efforts.  When he sat a panel discussion with Bobby Yazdani from Saba, and Frank Russell formerly the CEO of GeoLearning, we had the three innovators all in one room.

But that’s only a small slice of Alan’s background.  Besides being a pioneer in the field of corporate learning, Alan has served as Chairman, CEO and co-founder of KnowledgePlanet, a company that helped launch the online learning revolution. The company grew to serve millions of people in over 150 countries and amassed more than $150 million in value.  Alan is a true visionary, and I’ve never had more respect for any person’s passion and vision in our field.

Alan was named Inc. Magazine / Ernst & Young Entrepreneur of the Year for High Technology in the late ‘90s.  More recently, he was appointed by Pennsylvania Governor Tom Corbett to the Higher Education Commission, charged with improving college access and affordability for commonwealth residents.

Alan is a founding member and trustee of Harrisburg University of Science and Technology, the first private non-profit university in Pennsylvania established in over 100 years.  He also serves as a Wharton entrepreneur-in-residence and education entrepreneurship adviser at the Penn Graduate School of Education.

He is a member of the Education Innovation Advisory Board at Arizona State University and a member of the board of advisors of Penn NEST – Networking Education Entrepreneurs for Social Transformation – based at the University of Pennsylvania.  He has also been a trustee at Dickinson College, on the Business Advisory Board at Pennsylvania State University and Messiah College, and has acted as an education advisor to the Saudi royal family.

Alan completed his doctoral coursework and holds a master’s degree from The University of Pennsylvania.  Linked here is a video of Alan at Corp/U: http://video.corpu.com/previews/jgAPg2GV-HBT422Ns.

And here is a 7-minute clip from the panel discussion from ELCE 2102:

To find out more about ELCE 2013, please go to www.ELCEShow.com.

To find out more about the Learning! Professional Certificate Program: http://lpc.2elearning.com/

Blog Teasers:

Is True E-learning Lagging?

April 26, 2013

From the standpoint of a magazine that’s always talking and writing about the latest trends in corporate learning/training, it came as a bit of a surprise to us when we tallied the results of this year’s survey of readers. You would think that social learning (of which mobile learning or m-learning is a part) would be the number one choice…


Read the full article →

12 Thought-Provoking Mobile Statistics

March 26, 2013

During John Moxley’s webinar on how he created mobile learning at Cricket Communications, I mentioned some statistics that I uncovered on mobile device usage while preparing for a recent article that I wrote for our magazine.  We had several people send us emails asking for those statistics so that they could incorporate them into their mobile learning strategies.  The statistics…


Read the full article →

Is True E-learning Lagging?

April 26, 2013

From the standpoint of a magazine that’s always talking and writing about the latest trends in corporate learning/training, it came as a bit of a surprise to us when we tallied the results of this year’s survey of readers. You would think that social learning (of which mobile learning or m-learning is a part) would be the number one choice…


Read the full article →

Is True E-learning Lagging?

April 26, 2013

From the standpoint of a magazine that’s always talking and writing about the latest trends in corporate learning/training, it came as a bit of a surprise to us when we tallied the results of this year’s survey of readers. You would think that social learning (of which mobile learning or m-learning is a part) would be the number one choice…


Read the full article →